This Privacy Policy explains how The Ladder Model ("we", "us", "our") collects, uses, and protects your personal information when you visit our website or purchase our course. We are committed to protecting your privacy and handling your data transparently.
1. Information We Collect
Information You Provide Directly
When you purchase the course through Whop or join our Discord community, you may provide us with:
- Contact information — email address, name (if provided)
- Payment information — processed entirely by Whop; we do not store card details
- Community activity — messages, posts, and content shared in the Discord server
Information Collected Automatically
When you visit our website, we may collect:
- Usage data — pages visited, time spent, browser type, device type
- IP address — for security and analytics purposes
- Cookies — see our cookie policy below
2. How We Use Your Information
We use the information we collect to:
- Deliver course access and related materials you have purchased
- Provide customer support and respond to your enquiries
- Send course updates, corrections, or important notices (not marketing)
- Improve the quality and content of the course
- Comply with legal obligations
We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not use your data to build advertising profiles.
3. Third-Party Services
Our website and course delivery rely on the following third-party platforms, each with their own privacy policies:
- Whop — course purchase, access management, and payment processing (whop.com/privacy)
- Discord — community platform (discord.com/privacy)
- YouTube — VSL video embed: configured to NOT use cookies youtube.com/privacy)
We recommend reviewing the privacy policies of these services directly.
4. Cookies
This website uses minimal cookies necessary for basic functionality. We do not use tracking cookies or third-party advertising cookies. You can disable cookies in your browser settings; this will not affect your ability to access the main site content.
5. Data Retention
We retain personal data only as long as necessary to provide the service you purchased or as required by applicable law. Purchase records are retained for accounting purposes for a minimum of 7 years. You may request deletion of your personal data at any time by contacting us (see Section 8).
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Rectification — request correction of inaccurate data
- Erasure — request deletion of your personal data
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing of your data in certain circumstances
To exercise any of these rights, contact us using the details in Section 8.
7. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no internet transmission is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords for any accounts associated with our services.
8. Contact
For any privacy-related questions, data requests, or concerns, please contact us via discord or email: tony@laddermodel.com. We aim to respond within 5 business days.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the site or course after changes are posted constitutes acceptance of the updated policy.